Professor Dimitrios Buhalis

Deputy Director, International Centre for Tourism and Hospitality Research (ICTHR) School of Services Management, Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset , BH12 5BB , UK

Tel: +44 1202 961517
Fax: +44 1202 515707
Email: dbuhalis@bournemouth.ac.uk
Web:
- http://www.bournemouth.ac.uk/services-management/
- http://www.bournemouth.ac.uk/icthr
- http://www.buhalis.com
Blog: http://buhalis.blogspot.com/

Ph.D. in Tourism Management and Marketing
January 1992 - October 1995, University of Surrey, UK, Department of Management Studies for Tourism and Hotel Industries.

M.Sc. in Tourism Management (Distinction)
September 1990 - September 1991, University of Surrey, UK, Department of Management Studies for Tourism and Hotel Industries.

B.Sc. (Hons) in Business Administration (Very Good 7.24/10)
  September 1985 - July 1989, University of the Aegean, Greece, Department of Business Administration.

eTourism: Using technology to innovate in tourism and Cultural Heritage

Most Tourism Destinations around the world have adopted or developed ICTs to promote their tourism offering.
The World Wide Web on the Internet has emerged as the pervasive and robust platform for the tourism destination management.
The Web 2.0 and consumer generated content is developing those issues further and develops them on a global scale. Only destinations that can take full advantage of the opportunities will be able to capitalise on the benefits in the future. Technology enables a great degree of innovation in Cultural Heritage interpretation, education, conservation and management.  
Interpretation in particular must address the different needs of visitors and enable each market segment to find sufficient information to enhance their visit.
ICTs offer unlimited space and can use a wide range of multimedia formats such as photographs, diagrams, videos and virtual reality representations. The use of hypertext facilitates inter-linkages between interrelated themes, exhibits and artefacts enabling visitors to explore Cultural Heritage sites in greater depth. 
Hypertext links also allow audience segments to be targeted simultaneously and in different depths.  For example children may learn from animated cartoons, whilst historians from expert researchers. Site Management is also revolutionized with technology through services offered Pre- During-After the visit and by engaging visitors to a journey of exploration, understanding and engagement.
Technology represents both challenges and opportunities and opens horizons for a new interactive era in Cultural Heritage.

© Professor Dimitrios Buhalis 2009

 

Recent books

Roman Egger and Dimitrios Buhalis (editors), 2008, eTourism Case studies: Management & Marketing issues in eTourism, ISBN 0750686677,Butterworth Heinemann Oxford.

Buhalis, D., and Costa, C., (eds), 2006, Tourism Management Dynamics: trends, management, tools, ISBN: 0-7506-6378-2 Butterworth Heinemann Oxford.

Buhalis, D., and Costa, C., (eds), 2006, Tourism Business Frontiers: Consumers, Products, Industry ISBN: 0-7506-6377-4 Butterworth Heinemann Oxford.

 

Recent Journal publications

Michopoulou, E., Buhalis, D., 2008, Performance Measures of Net-Enabled Hypercompetitive Industries: The Case of Tourism, International Journal of Information Management, Vol.28(3), pp. 168-180.

Buhalis, D., Law, R., 2008, Progress in tourism management: Twenty years on and 10 years after the internet: The state of eTourism research, Tourism Management, 29(4), pp. 609–623.

Buhalis, D., Kaldis, K., 2008 , eEnabled Internet Distribution for Small and Medium Sized Hotels: The Case of Athens, Tourism Recreation Research 33(1), pp. 67-81.

Eichhorn, V., Miller, G., Michopoulou, E., Buhalis, D., 2008, Enabling disabled tourists? Social Progress Through Schemes, Annals of Tourism Research, Vol.35(1), pp. 189–210.

Niininen, O., Buhalis, C., March, R., 2007, Customer empowerment in tourism through Consumer Centric Marketing (CCM), Qualitative Market Research, Vol.10, Number 3, pp. 265-282.

Li, L., Buhalis, D., 2006, eCommerce in China: the case of travel,International Journal of Information Management, Vol. 26(2). pp. 153-166.

Buhalis D., O’Connor, P., 2005, Information Communication Technology - Revolutionising Tourism, Tourism Recreation Research, Vol. 30(3), pp. 7-16.

Peters, M., Buhalis, D., 2004, Small family hotel businesses: The need for education and training, Journal of Education and Training, Vol.46(8/9), pp. 406-416.

Buhalis, D., Deimezi R., 2004, eTourism developments in Greece, International Journal of Tourism and Hospitality Research, Vol. 5(2), pp.103-130.

Buhalis, D., 2004, eAirlines: Strategic and tactical use of ICTS in the Airline Industry, Information & Management, Vol.41(7), pp. 805-825 [The 8th most downloaded article in the period October - December 2007].

Bastakis, C., Buhalis, D., and Butler, R., 2004, The Impact of Tour Operator’s power on small and medium sized tourism accommodation enterprises on the Mediterranean Islands, Tourism Management, Vol.25(2), pp. 151-170.

Buhalis, D., and Deimezi R., 2003, Information Technology penetration and eCommerce developments in Greece, Electronic Markets, Vol.13(4) pp. 309-324.

Collins, C., Buhalis, D., Peters, M., 2003, Enhancing SMTEs Business performance through eLearning Platforms, Journal of Education and Training, Vol.45(8/9), pp. 483-494.

Ma, J. Buhalis, D., Song H., 2003, The adoption of ICTs & internet in China and impact to tourism industry structure, International Journal of Information Management, Vol.23(6), pp. 451-467.

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